Who We Are
NurseCom is your trusted partner for telenurse services and customer care.
Responding to after-hours patient calls can be physically and emotionally demanding for your on-call team members. Overtime hours can quickly add up, impacting your organization’s bottom line and staff retention rates. NurseCom’s Leadership Team has developed solutions to support the imperative after-hours staffing requirement and a culture that affords our team the energy and incentive to do so. As an extension of your operation we offer the ability to incentivize job candidates and assure current staff they will only be contacted during the after-hours shifts based on your customized protocol. This enhanced remote care approach will have your staff feeling more valued in the workplace and provide them with a quality work-life balance.
The NurseCom teams’ sole purpose is to dedicate their specialized focus on your patients’ clinical care and customer service needs. Rest assured.
How We Do It
Our Client Services Team works with you to create a customized protocol to meet your call processing expectations. The next steps are as easy as 1-2-3!
Call Screening & Processing
Your business is provided with a dedicated account associated with your phone number in NurseCom’s secure telephone system. Services you contract with NurseCom for will be processed in this account based on your customized protocol.
Clinical Assessment & Solution
Depending on your contracted services, NurseCom’s Team of RN’s, Pump Technicians, and Customer Care Representatives will rely on your protocol and their expertise to provide excellent care and safe outcomes of every call. Our Triage RN’s use the Briggs Telephone Triage Protocols and algorithms specific to the reason for call to implement the most efficient and cost effective intervention.
Continuity of Care
Once a call is complete, the details of the call are entered in the patient’s medical record. A daily summary of all calls will be dispatched to as many recipients as you specify. Our Client Services Team goes the extra mile to monitor your account’s activity and will communicate to you any obvious concern they identify regarding patient safety or call outcome for your review.